Member Terms
These terms apply when you use the Mat Track member app as a member of a gym. They are written to be read, so they are short.
The short version
Your gym pays for Mat Track and runs your membership. The app is free to you. Your gym decides what appears in your record, so questions about your membership, your payments or your grading go to your gym, not to us. Be decent to other members. You can delete your account whenever you like.
Who we are
Mat Track Ltd, company number 16691859, registered at Unit 18 Gateway 1000, Whittle Way, Stevenage, England, SG1 2FP. You can reach us at team@mattrack.io.
What the app does
The member app lets you check in to class, book classes and join waitlists, see your attendance history and your rank or belt progress, read announcements from your gym, sign waivers your gym asks for, and take part in community features such as streaks, badges, challenges and leaderboards.
Your gym is in charge of your membership
Your gym holds your membership record and decides what goes in it, including your rank, your plan and your attendance. We provide the software; we do not set your fees, award your grades, or decide who trains. If something in your record is wrong, ask your gym to correct it. If you want to leave, that is between you and your gym.
Your gym is the controller of your data and we process it on their instructions. What we do with it is set out in our Privacy Policy and, in more detail, in the Data Processing Agreement we hold with your gym.
Your account
You need an invitation from your gym to use the app. Sign-in is by magic link sent to your email, so there is no password to lose. Keep access to your email account secure, since anyone who can read it can sign in as you. Tell your gym or us if you think someone else has got in.
You can delete your account at any time from the Profile screen. That removes your app profile, your photo and your sign-in. Your gym keeps its own membership and attendance records, which is normal for any business, and its own privacy notice covers those.
Using it fairly
Please do not use the app to harass, abuse or impersonate anyone, post content that is unlawful, obscene or hateful, upload a profile photo you do not have the right to use, try to break into other people's accounts or our systems, scrape or copy the app, or check in for a class you did not attend or on someone else's behalf.
Community features are visible to other members of your gym. Leaderboards and challenges show your name, photo and training activity to them. If you would rather not appear, ask your gym.
If you break these terms we may suspend or remove your access, and we will tell your gym.
Waivers and documents
Where your gym asks you to sign a waiver in the app, that agreement is between you and your gym. We pass it on and store it for them. We are not a party to it and we take no view on what it says. Read it before you sign, as you would on paper.
Training is your responsibility
Mat Track records training; it does not supervise it. Nothing in the app is medical, fitness or safety advice, and attendance records, streaks and challenges are not a judgement about whether you are fit to train. Your gym and its coaches are responsible for your safety on the mat.
What we promise, and what we do not
We work to keep the app available and accurate, but we provide it as it is. We do not promise it will be uninterrupted or error-free, and we may change or withdraw features.
We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us exclude. Beyond that, and because the app is provided to you free of charge, we are not liable for indirect or consequential loss, or for loss of data, profit or opportunity. Nothing here affects your statutory rights as a consumer.
Changes
We may update these terms. If a change materially affects you we will tell you in the app or by email, and the date at the top will change.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the protection of your local consumer law and can bring proceedings in your own courts.