Early access

Meet Marty. He runs the front desk with you.

Marty reads your inbox, checks Stripe and answers questions about your gym from your own records. When something needs doing, he gets it ready. You approve it with one tap.

Start free and request Marty See what he does

Marty is rolling out to a few gyms at a time. Start Mat Track free, then ask for Marty from inside the app.

Watching the front deskInbox, payments and classes

Ask him anything about your gym.

Press ⌘J anywhere in Mat Track, or tap Ask Marty. He answers from your members, check-ins, classes, trials and payments, and shows which records each answer came from.

Who's gone quiet, and who has a payment problem
How many trials you had last month, and how many joined
For owners: revenue by club, who left and why, and where money is going missing

MartyFront desk

Who's gone quiet?

Five regulars have trained a lot less this month. The three I'd call first:

Priya Nair 2.4 a week → none since 2 Oct
Dan Cole 4 a week → 1 in 3 weeks
Molly Reyes 3 a week → none since 26 Sep

Compared with each member's own attendance over the last 60 days.

Priya NairDan ColeMolly ReyesCheck-ins

How many trials did we have last month, and how many joined?

23 trials in September, and 11 of them have joined so far.

TrialsMemberships

Ask Marty

Marty reads your academy's records and never sends anything without your say-so.

Replies, written and waiting.

Marty reads new emails and texts in your Mat Track inbox, checks your timetable, prices and policies, and drafts the reply. You read it, change it if you like, and send it.

Email and SMS, sent from your inbox as the person who approves it
Complaints, injuries and payment disputes go straight to a person, with a note
When he can't answer, the question lands in Settings. Answer it once and he uses it from then on

Reply ready for you to checkNot sent yetOpen thread

To Hannah Patel · Kids classes on Saturday?

Hi Hannah, Yes, Kids BJJ runs on Saturdays: 10:00 for ages 6 to 9, and 11:00 for 10 to 14, so Leo would be in the 10:00 class. His first class is free. He just needs water and clothes he can move in, and we'll lend him a gi. See you Saturday, Maya at Northside

Marty's note: from your timetable and the trial answer in Marty's knowledge.

This will be sent to Hannah Patel as you. It can't be undone.

Send itEditDon't send

Billing problems, checked in Stripe.

“I've been charged twice.” Marty looks at the member's real Stripe charges and subscriptions, explains what happened, and sets up the fix: a refund or a cancellation.

Only an admin can approve it, from the console or the Marty app
Stripe is checked again before anything happens, and it happens once
Front desk staff can ask; the fix waits for an admin

Stripe fix waiting for an adminOpen member

Refund the second $149.00 charge from 1 October. Sam Okafor was charged twice for his Unlimited membership, eight seconds apart.

Goes back to the card or account it was paid from. Banks usually show it within 5 to 10 working days.

Asked for by Sam Okafor, from his email.

Charge ch_3Q8xLk2 · keeps ch_3Q8xLf7

Stripe is checked again before anything happens. Refunds can't be undone.

Refund $149.00Don't do it

And on your phone.

The Marty app opens full screen and listens. Ask out loud from the mats or the front desk, and read the answer on screen. Anything that needs approving shows as a card to tap. Nothing is ever approved by voice.

Talk or type, whichever suits the moment
Add it to your home screen from your phone's browser

9:41

Mat Track

What's our ARR, by club?

$412,800 a year across both clubs, from 279 active memberships.

Downtown: $268,300 from 182
Eastside: $144,500 from 97

From live Stripe subscriptions. Annual plans are counted once.

Stripe subscriptionsMemberships

Tap and talkMarty never sends or changes anything without your tap.

Six things he always does.

These are built in. No setting switches them off, and every step he takes is recorded in Settings.

Nothing reaches a member until someone at your gym reads it and presses Send.

He sees only what the person asking can see. Coaches get no payment details.

A draft won't send if the member has written again, a colleague has replied, or it's more than a day old.

Complaints, payment disputes, injuries and anything sensitive go to a person, with a note.

Money never moves without an admin. A refund or cancellation happens once, after Stripe is checked again.

He doesn't change member or class records. Notes he adds to a profile are marked as his.

What he's learning next.

Not in early access yet. We'll add each one when it's ready, and say so on What's new.

A Monday briefA weekly email for owners: revenue and how it moved, who left, money you're missing, and what needs a decision.

More billing fixesRetry a failed payment, pause a membership, change a plan.

Phone alertsA notification when something is waiting for your approval.

Follow-ups he startsFailed-payment reminders, trial follow-ups and a word with members who've gone quiet. You approve each one first.

WhatsAppReplies on WhatsApp, once WhatsApp is in the Mat Track inbox.

How early access works.

Start Mat Track freeSeven days, no card. Connect Stripe and your inbox, so Marty has something to work with when he arrives.

Ask for MartyTap Ask Marty in the console and request access. It takes one tap.

We switch him onWe're adding gyms a few at a time. We'll email you when Marty is on for your gym, and help you set him up.

What owners ask about Marty

What is Marty?

Marty is the AI front desk built into Mat Track. He answers questions about your gym from your own records, drafts replies to members' emails and texts, and sets up billing fixes in Stripe. A person at your gym approves anything a member would see and anything that moves money.

Why is Marty in early access?

He's new, and we want every gym's first weeks with him to go well. So we're switching him on a few gyms at a time and helping each one set him up. Everything else in Mat Track is yours from the first day of your trial.

Does Marty cost extra?

Not while he's in early access. We'll tell you well before that changes, and you can switch him off at any time in Settings.

Can Marty send messages or move money on his own?

No. Replies wait for someone at your gym to read and send them, and refunds and cancellations wait for an admin. On his own he only does internal things you allow: leaving a hand-off note for the team, or adding a note to a member's profile, marked as his.

What can Marty see?

Only what the person asking him can see in Mat Track. Coaches don't get payment details, and owner questions like revenue and who left are for admins. Every step he takes is recorded, and you can read the log in Settings.

What if Marty gets something wrong?

You see it before any member does, because everything a member would see waits for you. Edit the draft or don't send it. When he can't answer a question, it goes on a list in Settings. Answer it once and he uses your answer from then on.

Which tools does Marty work with?

Your Mat Track records, the email and SMS inbox in Mat Track, and Stripe. WhatsApp comes once it's part of the Mat Track inbox.

Start today. Get Marty soon.

Run your gym on Mat Track from this week, and ask for Marty from inside the app.

Start free and request Marty Book a 15-minute call

Questions first? WhatsApp or text us, straight to the team.