Terms of Service
These terms govern your gym's use of Mat Track. By creating an account or using the service you accept them. If you are accepting on behalf of a gym or company, you confirm you are authorised to do so.
If you are a gym member using the member app rather than a gym running an account, our Member Terms apply to you instead.
1. Who we are
Mat Track Ltd, registered in England and Wales under company number 16691859, at Unit 18 Gateway 1000, Whittle Way, Stevenage, England, SG1 2FP. Contact us at team@mattrack.io.
2. What you get
Mat Track is gym management software for martial arts and combat sports gyms: member records, check-in, class scheduling and booking, rank and grading tracking, billing, communication, waivers, analytics and a member app for your members. The features available depend on your plan.
We improve the product continuously, so features change. We will not materially reduce the core functionality of your plan during a period you have paid for.
3. Your account
You are responsible for your account, for the accuracy of what you enter, and for the staff you invite and the permissions you give them. Keep credentials secure and tell us promptly at team@mattrack.io if you suspect unauthorised access.
4. Plans, fees and payment
Our plans, their prices, their billing cycles and their contact limits are published at mattrackapp.com/gyms. The plan and cycle you select at checkout, at the price shown to you then, form part of this agreement. We take payment by the method you provide, in advance, and your subscription renews automatically for successive periods until cancelled.
We charge no platform transaction fee on the payments you collect from your members. Your payment provider's own fees still apply, and those are between you and them.
If your contacts exceed your plan's limit we will tell you and give you a reasonable period to upgrade or reduce.
If we change our prices, we will give you at least 30 days' notice by email, and the change takes effect at your next renewal. If you do not accept it, you may cancel before that renewal.
Fees are exclusive of VAT where it applies. If a payment fails we may retry it and, after notice, suspend the account.
5. The free plan
Our Starter plan is free up to the contact limit published on the pricing page. We may change what the free plan includes, on 30 days' notice. We may suspend or remove free accounts that have been inactive for more than 12 months, after emailing you first, and you can export your data before that happens.
6. Cancelling
You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not refund the unused part of a period unless the law requires it or we have materially failed to provide the service.
You can export your data at any time while your account is open, and for 30 days after it closes.
7. Your data
The data you and your members put into Mat Track is yours. We claim no ownership of it. We use it to provide the service, and we may use aggregated, anonymised information that does not identify you or your members to understand and improve the product.
You are the controller of your members' personal data and we are your processor. Our Data Processing Agreement governs that, forms part of these terms, and is the Article 28 contract required by UK data protection law.
Our own use of your account and billing data is covered by our Privacy Policy.
8. Using it properly
Do not use Mat Track to break the law, to send unlawful or unsolicited messages, to upload malicious code, to attempt to access other gyms' data or our systems, to resell or white-label the service without our written agreement, or to copy, scrape or reverse-engineer the platform.
You are responsible for the messages you send to your members through the platform, including compliance with marketing and electronic communications law. You need the right consents for the marketing you send.
9. Services we rely on
Payments run through Stripe and GoCardless under your own agreements with them. Optional integrations, such as the HubSpot sync, are used at your choice and under that provider's terms. We are not responsible for third-party services, though we choose them carefully and list them in our Data Processing Agreement.
10. Availability
We work to keep Mat Track available and to give reasonable notice of planned maintenance. We do not guarantee uninterrupted service, and we are not liable for downtime caused by things outside our reasonable control. Support is provided by email at team@mattrack.io during UK business hours.
11. Our intellectual property
The platform, its software, design and content are ours and stay ours. You get a non-exclusive, non-transferable right to use it while your account is active. Feedback you send us may be used freely to improve the product.
12. Suspension and termination
We may suspend or close an account that breaches these terms, does not pay, or puts the platform or other users at risk. Except where the breach is serious or urgent, we will give notice and a chance to put it right first. You can close your account at any time under clause 6.
On termination, our Data Processing Agreement governs how your members' data is returned and deleted.
13. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.
Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings. Our total liability in any 12-month period is limited to the fees you paid us in that period, or £100 if you are on the free plan.
You keep your own records. We take backups as described in our Data Processing Agreement, but you should export your data regularly.
14. Changes to these terms
We may update these terms. If a change materially affects you we will give you at least 30 days' notice by email, and it applies from your next renewal. Continuing to use the service after that means you accept the change.
15. General
These terms are the whole agreement between us on this subject. If a clause is unenforceable the rest still stands. Not enforcing a right does not waive it. You may not transfer this agreement without our consent; we may transfer it to a company that acquires our business, on notice to you.
Nobody other than you and us has rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
16. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.